Inmate video visitation lets you connect with an incarcerated loved one over a video link, either from a kiosk in the facility lobby or remotely from home using a computer, tablet, or phone. To use it, you typically create an account with the facility’s video vendor (Securus, GTL/ViaPath, or JPay), get approved as a visitor, schedule a session, and connect at your appointment time. Costs and rules vary by facility, so confirm details on your facility’s official page.
What Is Video Visitation?
- On-site video visits: You use a kiosk in the facility lobby while the inmate uses another kiosk in their housing area.
- Remote (at-home) video visits: You connect from your own device anywhere with internet, via the vendor’s app or website.
Many county jails rely heavily on video visits, sometimes in place of in-person visits.
Who Provides Video Visitation?
Most facilities contract with Securus, GTL/ViaPath, or JPay. The facility chooses the vendor, so create an account with that specific provider. Your facility’s page tells you which one applies.
Step-by-Step: Setting Up a Video Visit
- Confirm you’re approved on the inmate approved visitor list.
- Create your vendor account on the official Securus, GTL/ViaPath, or JPay site (avoid scams).
- Link to the right facility and inmate by name and inmate ID.
- Schedule a session; slots fill up, so book early. See inmate visitation appointment.
- Add funds if required for remote visits.
- Test your device camera, mic, and connection beforehand.
What Video Visits Cost
On-site kiosk visits are sometimes free, while remote at-home visits commonly charge per minute or per session. Prices change and vary by location, so check the rate, payment methods, and refund policy in your vendor account before booking.
Rules That Still Apply
- A quiet, private location with no unapproved people on camera
- Appropriate, modest clothing on camera
- No recording the session
- Supervising any children present
- Sessions are generally monitored and not private
See inmate visitation rules for the full picture.
Tips for a Smooth Video Visit
- Log in early with the inmate’s ID number handy.
- Use a stable connection and charge your device.
- Find good lighting and a quiet space.
- Know the vendor’s support contact in case of issues.
How It Differs by Facility Type
- County jail: Often relies heavily on video, both on-site and remote.
- State prison: Availability varies; sometimes a supplement to in-person visits.
- Federal (BOP): Expanded video access; depends on the institution. Check bop.gov.
Frequently Asked Questions
How do I set up a video visit?
Confirm approval, create an account with the facility’s vendor, link to the facility and inmate, schedule, add funds if needed, and test your device.
Is video visitation free?
On-site kiosk visits are sometimes free; remote visits usually charge per minute or session.
Do I still need to be on the approved list?
Often yes. Get added to the approved visitor list first.
Are video visits monitored?
Generally yes. Treat the session as not private and follow all rules on camera.
Final Word
Set up your vendor account on the official site, get approved, and confirm schedule and costs on the official facility page. For the complete process, see how to visit an inmate.
